What is an AI SaaS platform?
A SaaS platform is software you use online, without installing or hosting it yourself. An AI SaaS platform adds AI features inside the same workspace, such as an assistant that answers questions about your data or automates routine steps.
Three ways to get the software you need
- Off-the-shelf tool: quick to start, but your processes have to adapt to the tool
- Custom build: fits your needs exactly, but takes longer and costs more to create and maintain
- Configurable platform: a ready base that you adapt with modules, workflows, roles and branding
When a configurable platform makes sense
- Your processes are specific but follow common patterns, such as requests, approvals and reporting
- You want something working in weeks, not months
- You expect your needs to change over time
- Your team needs to manage it without developers
When a custom build is the better choice
If the software itself is your core product, or your processes are truly unique and strategic to your business, a custom build can be worth the investment.
Questions to ask before you choose
- Who will use it every day?
- Which processes must the first version support?
- Where will the data live, and who can access it?
- What happens when your needs change?